Home → Magento® Product Questions → User Manual → Managing Product Questions

Managing Product Questions

Submitted product questions can managed by navigating to Catalog > Product Questions in the top Admin Panel menu.

Select a product question from the list to modify or answer it.

manage product questions in magento

Alternatively, submitted questions can also be managed per customer in the Product Questions tab of the customer view (Customers > Manage Customers).

Logged in customers can view their product questions and answers in the My Product Questions tab of their front-end customer account.

manage product questions per customer

Answering Product Questions

By selecting an item from the Product Questions grid you can:

  • Review and modify the customer’s name, e-mail address and submitted product question.
  • Answer and approve the product question. Questions are only published on the front-end product page once they are approved, unless the auto-approve option is enabled in the extension’s General Settings.
  • Enable the WYSIWYG text editor and include links and images in the question and answer content.
  • Use the quick-view links at the top of the page to view the product details in the front- and back-end.
  • Use the buttons at the top of the page to post or update the answer on the product page, notify the customer by e-mail, or both. The e-mail notification content can configured in the extension’s Answer Notification Settings.

answer product questions in magento

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