Customer Service

  • Order & Payment

  • Customer Account

    When purchasing an extension from us, you will need to log in to your Plugin Company account to download your product. You can create an account during checkout or by clicking the Register link at the top of our website.

    Once registered, you can log in to your Plugin Company account with your e-mail and password by clicking the Login link at the top of our website.

  • Shopping Cart & Licensing

    When adding a product to your shopping cart, you will automatically receive one production and development license per extension and a year of free support and updates. Please note that a single extension license is valid for one live Magento installation and an unlimited amount of test or development installs.

    This means that if you run multiple domains on the same live Magento installation, you are allowed to use one extension license. However, if each domain runs on a different live installation of Magento, you'll need to purchase a separate license for each domain/installation as set out in the Plugin Company license agreement.

    plugin company checkout

  • Checkout & Billing Details

    If you don't have a Plugin Company account yet, you can create one during checkout by entering your name, address, contact details and a password. Please be sure to enter a valid e-mail address as you will need it to log in to your account and download your order.

    If applicable, VAT will be added to the purchase price after entering your billing details. To apply the 0% intra-community VAT rate, EU based customers need to enter a valid VAT number at the bottom of the Name & Address section.

    vat validation
  • Payment Methods & Security

    Plugin Company currently offers the following payment methods, which are all protected by our refund policy:

    • Visa
    • American Express
    • MasterCard
    • Maestro
    • SofortBanking
    • Giropay
    • EPS
    • iDeal
    • MisterCash
    • ING HomePay

    After selecting a payment method and reviewing your order you will be forwarded to our external payment provider to complete your purchase.

    Our website is 100% SSL secured by Comodo, meaning that our website connection is encrypted and credit card information is not stored on our web server.

    secured payment
  • Order Confirmation & Invoice

    After submitting your order you will receive a confirmation e-mail with your order details. Once your payment has been successfully processed you will be notified in a separate e-mail which includes your invoice, after which you can download your order from your Plugin Company account.

  • Download & Installation

  • Product Download

    Once your payment has been accepted an verified, your order will be immediately available for downloading in the My Downloadable Products tab of your Plugin Company account.

    Each extension is packed as a zip file and includes the installation files, installation guide, user manual and Plugin Company license agreement. All documentation is also available online on our Support page.

  • Installation Guide & Service

    A guide on installing Magento extensions from Plugin Company is included in each extension package, as well as available online on our Support page.

    In case you need help with installing the Magento extension, you can contact our Sales team to purchase our professional installation service, which includes fixing compatibility issues with other extensions.

  • Support & Updates

  • Customer Support

    Providing the best possible service to our customers is Plugin Company's top priority. That's why we encourage you to contact our Support team with any questions, issues or suggestions related to our products.

    When purchasing an extension from Plugin Company you are entitled to one year of free support, which includes bug fixes and adding or improving essential features and functionalities.

    Although we'll do our very best to help our customers, Plugin Company is not liable for any compatibility issues caused by custom themes or third party extensions. If you require additional support or custom development work, our Support team will be happy to discuss the possibilities and provide you with a quote.

  • Compatibility

    All Plugin company extensions are compatible with Magento Community edition 1.4 to and including 1.9.X. If you encounter any compatibility issues with the forementioned Magento editions, please contact our Support team for assistance.

  • New Releases & Updates

    Plugin Company offers one year of free updates on all Magento extensions. Customers are automatically notified about new releases by e-mail and can download the updates of purchased extensions from their Plugin Company account.

    Because we're continuously improving our extensions we greatly value the input from our customers. All ideas and suggestions are reviewed by our development team, that will implement every useful suggestion in upcoming product releases.

  • User Manuals

    All Plugin Company extensions come with a detailed user manual which is included in the extension package as well as available online on our Support page. The online user manuals are updated with every new extension release.

  • Refund Policy

  • Satisfaction Guarantee

    Because Plugin Company creates top quality Magento extensions we're confident you'll be satisfied with your purchase. If there's any issue we'll do our very best to resolve it to our customer's satisfaction.

    If our extension for whatever reason still doesn't meet your expectations, we will refund your purchase in full.

    Satisfaction Guarantee
  • 30 Days Money Back Guarantee

    Plugin Company offers a 30 day money back guarantee on all Magento extensions purchased through our website. If for whatever reason you are not satisfied with your purchase, you are entitled to a full refund of the product price, on the condition that you contact us within 30 days after your purchase.

    For extensions purchased through the Magento Marketplace the same conditions apply but the monday back period is limited to 25 days only.

    Other costs such as installation fees and custom development work are not refundable.

    30 Days Money Back Guarantee