With internet fraud being more widespread than ever, all webshops run the risk of being targeted by malicious customers. This often results in profit loss caused by credit card chargebacks and customers claiming back their money, pretending to have never received their order.
Because payment service providers generally rule in favor of the customer when receiving a claim, nine out of ten times the web store owner will get stuck with the bill. Time to stop relying on third parties for fraud prevention and take matters into your own hands with our Fraud Prevention plugin for Magento® 2!
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Simple fraud suspicion management
Fraud Prevention provides a simple but efficient solution to minimize fraud independently and directly in the Magento® 2 Admin Panel.
When coming across a sales order that hasn't been paid or that needs to be refunded due to questionable reasons, you can simply mark it as suspicious in the back-end to create a fraud suspicion record.
This record includes various customer attributes and serves as a reference to automatically detect future fraudulent orders and prevent them from being processed.
Custom blacklisting rules
Our extension enables you to create custom blacklisting rules based on any customer attribute combination, such as name, address, ZIP code, email address / domain and IP address.
Each time a new order is placed, these rule attributes are compared with your fraud suspicion database. If a match is found, the fraudulent order is automatically blacklisted and blocked for shipping, so you don't have to worry about losing your merchandise to malevolent customers anymore.
Because the blacklisting rules can be enabled per customer group, you can make sure that trusted customer are automatically excluded from your Fraud Prevention rules.
Automatic fraud detection
A blacklisting rule will only be triggered if the required amount of 'strikes' or matching fraud suspicion records has been found.
In this way you can prevent that orders are blacklisted after only one fraud suspicion, giving your customers the benefit of the doubt. After all, most of them have only good intentions!
In case a fraud suspicion proves to be unfounded orders can be whitelisted with just one button click, after which they can be processed normally again.
Customer account & guest blacklisting
Our Magento® 2 Fraud Prevention plugin also makes it possible to automatically or manually blacklist customer accounts, after which the blacklisted customer is directly logged out and blocked from logging back in.
Customers can be automatically blacklisted when trying to place or update a fraudulent order, or when adding a blacklisted address in their customer account or during checkout, which can even be used to block guests visitors.
If a blacklisting rule is triggered during checkout, the shopping cart will be emptied and all billing details deleted, discouraging both customers and guests to place a fraudulent order again!
Blocked payment processing
Another option to protect your business from unwanted credit card chargebacks is to block payment processing during checkout by hiding the payment information section if a blacklisted address is used.
Besides that you prevent fraudulent orders by automatically adding a fraud suspicion strike to the customers billing and/or shipping address when a payment transaction fails.